Overview

This Payment Policy outlines how deposits, payments, withdrawals, and seller payouts are processed on the Munyayi platform.
By using Munyayi, you agree to this policy and all related Terms of Service.

Munyayi operates a secure in-platform wallet system that stores your funds, handles escrow transactions, and allows direct payouts to your preferred payment method.

2. The Munyayi Wallet

2.1 What the Wallet Does

Your Munyayi Wallet allows you to:

  • Deposit funds for buying businesses

  • Receive proceeds from your sales

  • Pay for listing fees, boosts, promotions, and upgrades

  • Withdraw your wallet balance to your preferred method

All transactions within the platform—offers, bids, escrow releases, fees—are processed through this wallet.

2.2 Wallet Security

Funds stored in your wallet are secured using industry-grade encryption and monitored for fraud and abuse.
We do not store full credit card details; payments are handled through trusted third-party processors.

3. Depositing Funds

3.1 Accepted Deposit Methods

You may deposit into your Munyayi Wallet using:

  • Bank transfer (Zimbabwe and international banks)

  • EcoCash

  • PayPal

  • Paynow

  • Visa / Mastercard (where supported)

  • Other locally available digital payment rails

3.2 Deposit Confirmation

Deposits are credited after:

  • Automatic confirmation for instant payment methods

  • Manual verification for bank transfers

Verification may take additional time during weekends or holidays.

3.3 No Deposit Refunds

All wallet deposits are final and non-refundable, even if unused.

4. Buying With Your Wallet

4.1 Using Wallet Balance

You may use your wallet balance to:

  • Buy businesses

  • Place bids

  • Pay listing or promotional fees

  • Settle escrow fees

If your wallet balance is insufficient, you must deposit additional funds before completing the transaction.

4.2 Escrow Payments

When you buy a business:

  • The amount is deducted from your wallet

  • Funds are held securely in escrow

  • Seller only receives payment after the handover is confirmed

This protects both buyer and seller from fraud.

5. Receiving Payments From Sales

5.1 Sale Proceeds

When you successfully sell a business:

  • The final sale amount (minus any fees) is credited to your wallet instantly after escrow completion.

5.2 Escrow Release to Seller

Funds are released to your wallet only after:

  • Buyer confirms successful asset transfer, OR

  • Munyayi completes verification in case of buyer unresponsiveness

5.3 Suspicious Transactions

If a sale appears fraudulent or violates platform rules, Munyayi may:

  • Hold the funds for investigation

  • Reverse the transaction

  • Terminate the involved accounts

6. Withdrawals

6.1 Supported Withdrawal Methods

You may withdraw your wallet balance to:

  • Zimbabwean bank accounts

  • International bank accounts

  • EcoCash

  • PayPal

  • Paynow-supported receivers

  • Any other method we introduce in future

6.2 Withdrawal Processing Times

Processing times vary by method:

  • EcoCash: Usually same day

  • Local bank transfer: 1–2 business days

  • International bank transfer: 3–7 business days

  • PayPal: 24–72 hours

Processing times may extend due to public holidays, technical issues, or compliance checks.

6.3 Withdrawal Fees

Some withdrawal methods may include:

  • Bank transfer fees

  • Mobile money fees

  • International transaction charges

  • Currency conversion fees

Any fees will be displayed before processing the withdrawal.

6.4 Withdrawal Limits

To comply with financial regulations, we may enforce:

  • Minimum withdrawal amounts

  • Monthly limits

  • KYC verification before releasing funds

7. Payment Disputes & Chargebacks

7.1 Chargeback Restrictions

You agree not to open bank, card, or PayPal chargebacks for platform transactions.
If you initiate a dispute:

  • Your account may be suspended

  • All escrow and wallet funds may be frozen

  • Legal action may be pursued for fraudulent chargebacks

7.2 Internal Dispute Resolution

All payment-related disputes must be handled through Munyayi Support and not through external financial channels.

8. Fraud Prevention & Compliance

Munyayi may:

  • Request identity verification (KYC) before releasing funds

  • Freeze suspicious transactions

  • Cancel fraudulent deposits or sales

  • Cooperate with law enforcement when required

We maintain strict AML (Anti-Money Laundering) and fraud-prevention protocols.

9. Currency Handling

9.1 Supported Currencies

Deposits and withdrawals may be supported in:

  • USD

  • ZWL (where applicable)

  • Other currencies depending on the payment method

9.2 Conversion

If currency conversion is required:

  • Rates depend on the payment processor or bank

  • Munyayi is not responsible for rate changes or fluctuations

10. Updates to This Policy

Munyayi may modify the Payment Policy at any time.
Changes are effective immediately upon posting on this page.

Continued use of the platform constitutes acceptance of future updates.